Customer Care Centre Officer

Join a team with a focus on providing world class customer service to all customers.  The Customer Care Centre Officer will represent the company, engaging with customers as a first point of contact, through various communication channels.

This role is located in the Adelaide CBD, commencing 20th May, on an initial 6-month contract.

Key Responsibilities
  • Provide precise and timely information to customers and deliver resolutions
  • Collaborate seamlessly with different departments, cultivating strong relationships and fostering a culture of responsibility and personal growth
  • Implement resolution and negotiation strategies to achieve optimal outcomes for all parties
  • Innovate by understanding the role of a CCC Officer and exploring alternative approaches to enhance efficiency and customer service
  • Foster a culture of accountability by actively participating in professional development activities
  • Meet established Key Performance Indicators (KPIs) while responding positively to all customer service inquiries, following corporate guidelines
Skills and Experience
  • Strong focus on customer service, supported by effective verbal and written communication skills
  • Background in retail, hospitality or contact centre or proven fast paced customer focused
  • Proficiency in team dynamics, contributing positively to team cohesion.
  • Ability to deliver high-quality output in a fast-paced environment, coupled with precise data entry skills
  • Ability to analyse and prioritise challenges, offering innovative solutions
  • Proficiency in various computer applications and quick typing skills
  • Strong negotiation, comprehension, and retention abilities
Key Requirements
  • MUST have a valid current National Police Clearance
How to Apply

If you have the skills and experience to excel in this position and you are looking to join an exciting organisation within a growing industry apply now. Please note only shortlisted candidates will be contacted.

Apply For Job

We are interviewing immediately so if you feel that you meet the above criteria please send your resume or contact us at 08 8234 2144.

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