Team Leader – Contact Centre

Careerlink People Solutions have partnered with a leader in the Higher Education industry to strengthen their sales team in a contact centre environment. Offering accessible courses and flexible learning options for their students, our client is committed to serving the needs of working adults around the world.

The Role

As a Team Leader for the contact centre sales team, you will be responsible for mentoring and building on your teams’ skills while maintaining a highly collaborative and friendly environment. A strong skillset within people management, and a drive for continuous improvement will make you successful in such a role. If this sounds like you, we would love to speak!

This opportunity offers uncapped commission – a chance to showcase your skills and be rewarded for your efforts.

Key Responsibilities & Requirements
  • Leading a team of up to 15 Sales contact centre staff
  • Strong experience leading customer service representative teams
  • Developing and maintaining relationships
  • Ability to work autonomously, and as a part of a small team
  • Significant leadership, mentoring and coaching skills
  • Strong written and verbal communication skills
  • Solid problem-solving skills
  • High level of autonomy for the team leader to develop strategies and mentoring solutions
  • High level customer service experience
  • Salesforce experience is desirable but not essential
Culture

This is an excellent opportunity to join an organisation that is passionate about their people and offers continuous development and coaching.

How to Apply

If you have the skills and experience to excel in this position and you are looking to join an exciting organisation within a growing industry, apply now. Please note only shortlisted candidates will be contacted.

Apply For Job

We are interviewing immediately so if you feel that you meet the above criteria please send your resume or contact us at 08 8234 2144.

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