Scheduling Officer

Careerlink People Solutions are seeking a Scheduling Officer who will be primarily responsible for ensuring workers are rostered effectively to facilitate the delivery of high-quality. person-centred services to customers, and maintain documentation related to services delivered.

Key Responsibilities
  • To make sure shifts are rostered accurately in the database:
    • In line with funding contracts
    • Within legislative, award and enterprise agreement requirements
    • With a person-centred approach where workers are matched to shifts based on customers need and preference
    • Re-rostering shifts as necessary if the allocated worker is unable to attend
    • Documenting communications and / or decisions
    • Providing on-call support as rostered
    • Responding to pay queries as they arise
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  • Ensure all workers are sent written confirmation and instruction relation to shifts the are rostered for
  • Respond to enquiries relating to shift coverage
  • Manage problems that arise, escalating concerns or other feedback as necessary
  • Support the recruitment of new support workers
Skills
  • Effective communication, both oral and written, with customers and other members of the public
  • Proficient computer literacy
  • Customer service
  • Ability to work both as part of a team and autonomously
  • Problem solving ability
  • Effective time management
  • Ability to meet deadlines
Experience
  • Administrative or clerical roles
  • Delivery of customer service via telephone
  • Background in rostering
  • Experience working with people with disabilities
How to Apply

If you have the skills and experience to excel in this position and you are looking to join an exciting organisation within a growing industry apply now. Please note only shortlisted candidates will be contacted.

Apply For Job

We are interviewing immediately so if you feel that you meet the above criteria please send your resume or contact us at 08 8234 2144.

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