Inbound Customer Service Officer

Passionate about providing exceptional service to their customers, our client is committed to bringing their high-quality training and support to their temporary staff, not only on initiation, but also through continuous avenues of learning and development.

Undertake inbound and outbound contact and administrative processes as required, whilst providing accurate, responsive and timely client services, accurate recording of information pertaining to clients and modelling the behaviours aligned with the service values of SA Housing Authority.

Key Responsibilities
  • Respond to client enquiries providing both incoming and outbound services
  • Maintain and undertake high level quality client service provision and administrative activities associated with client service programs
  • Provide culturally appropriate communication including efficient telephone and email services to all customers and colleagues
  • Respond to enquiries, including providing information about eligibility, policy and arranging appointments as required
  • Accurately record system data including details of all contact pertaining to SA Housing Authority tenants/clients
  • Work collaboratively to develop effective working relationships with peers, staff and stakeholders in order to deliver quality and timely communications and service
Skills and Experience
  • Proven experience in a fast-paced face to face customer service role
  • Proved administration skills and abilities
  • Excellent communication skills both written and verbal
  • Ability to multitask while maintaining high accuracy with transactions
  • Demonstrated ability for fast learning and long-term retention of information
  • Ability and willingness to work both in a team as well as autonomously
Key Requirements
  • Demonstrated ability to take prompt action to solve problems, act on own judgement without prompting and looks to go beyond job requirements to achieve objectives
  • Utilise experience in performing administrative duties within an office environment and demonstrate knowledge of how to perform common administrative tasks
  • Experience working with clients with complex needs or in crisis situations and responding appropriately to difficult situations involving conflict
  • Ability to interact with computer systems efficiently and adapt to changes in technology and/or systems when they occur
How to Apply

If you have the skills and experience to excel in this position and you are looking to join an exciting organisation within a growing industry apply now. Please note only shortlisted candidates will be contacted.

Apply For Job

We are interviewing immediately so if you feel that you meet the above criteria please send your resume or contact us at 08 8234 2144.

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