Inbound Contact Centre Consultant

Careerlink People Solutions have partnered with a well-known South Australian contact centre to find their next Inbound Contact Centre Consultant. Passionate about providing exceptional service, our client is located in Adelaide and comprises a supportive team who value ongoing training and development.

The Role

Join a team where professional development and a collaborative team environment are paramount. You will be a customer service professional with demonstrated experience working in contact centres. A drive to succeed will form the foundation of your success as you work toward KPIs on a daily, weekly and monthly basis. The role will also include utilising multiple systems when on the phone speaking with the customers, so the ability to multitask is essential. This role is being offered on a full-time, temporary basis.

Key Responsibilities
  • Answering Inbound customer service calls to support them through their enquiry 
  • Confidently handle faults, complaints and trouble-shooting 
  • Ensuring customers’ needs are met at first point of contact
  • Providing customers with relevant information or direction as needed
  • Provide class leading customer experiences
  • Offer personalised value-based solutions
Skills and Experience
  • Driven to succeed
  • Clear communication and interpersonal skills
  • A likeable personality
  • Ability to understand your customers
  • Excellent multi-tasker
  • Proficient organisational skills
  • Excelled ability to resolve conflict
  • Experience in a similar role is desirable but not essential
Key Requirements
  • MUST have a valid, current National Police Clearance and DCSI Child Related Clearance or be willing to obtain them
  • MUST be available for immediate start
How to Apply

If you have the skills and experience to excel in this position and you are looking to join an exciting organisation within a growing industry apply now. Please note only shortlisted candidates will be contacted.

Apply For Job

We are interviewing immediately so if you feel that you meet the above criteria please send your resume or contact us at 08 8234 2144.

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