Client Support Manager

Join a growing provider of disability support services and aged care services that assist their client so they can live their life, their way. Our client provides a professional and collaborative work environment with a clear focus on providing the best person-centred care for their clients.

The Client Services Manager is responsible for leading and managing coordinators to ensure the delivery of quality, safe, person-centred support to customers in accordance with service agreements and quality standards.

The role includes support coordination; mentoring and supervising staff; maintaining compliance with operational guidelines and continuous improvement; providing recommendations on all operational and service delivery matters to enable all staff to provide quality service to customers.

This is a full-time permanent position.

• Support Coordination Services in accordance with NDIS quality standards
• Manage and resolve all clinical or support related incidents
• Manage and resolve support related complaints
• Monitor, maintain and reduce the use of restrictive practices
• Assist in the development of processes, procedures and documentation that meet the applicable quality standards and compliance requirements relevant to the services delivered
• Assist in the monitoring of the Risk and Compliance Management Frameworks
• Assist with the monitoring and maintenance of relevant quality standards including, but not limited to, the NDIS Quality and Safeguarding Framework

• Tertiary qualifications with relevant experience, or equivalent in Disability, Health or Aged Care
• Previous experience in developing and implementing person centred services
• Demonstrated administrative experience, including well developed proficiency with Microsoft Office suite and healthcare incident management systems
• Experience in the community services, disability, or aged care sector

Join an employee focused organization that is committed to personal and professional development. This company delivers assistance using an agreed set of values and behaviours that are the corner stone of their service.

If you have the skills and experience to excel in this position and you are looking to join an exciting organisation within a growing industry apply now. Please note only shortlisted candidates will be contacted.