Client Services Manager

Careerlink People Solutions have partnered with OTFC Group to present a newly created opportunity for a driven, agile, and enthusiastic individual to play an integral role in facilitating and supporting the daily operations of one of South Australia’s most reputable and established private paediatric occupational therapy clinics.

We’re seeking a service-driven and proactive professional to provide comprehensive administrative and operational support to the team. This multifaceted role combines elements of client services, scheduling, administration, and reception duties to ensure all operations run smoothly while clients receive the highest level of service.

• Manage complex scheduling needs, including communicating with clients and Occupational Therapists (OTs) to roster on-going services and responding to service change requests

• Welcome clients, as an ambassador for OTFC

• Scheduling consultations, and providing support to ensure a positive client experience

• Manage client onboarding, ensuring all documentation and agreements are executed in a timely manner

• Support OTs to streamline service delivery

• Assist with various projects and initiatives, providing administrative support and coordination as needed

• Excellent interpersonal skills with the ability to connect and create a welcoming environment

• Proven experience in an administrative support and client facing role

• Exposure to scheduling operations, customer interaction, and reception duties

• Strong organisational skills with the ability to manage multiple priorities and deadlines

• Strong attention to detail

• High level of discretion and professionalism in handling confidential information

• Ability to work independently and as part of a team in a fast-paced environment

• Experience with HubSpot is desirable, but not a necessity

OTFC Group is a breeding ground for excellence and a catalyst for career growth. They understand that your career is more than just a job, it’s an opportunity to define your path and make a lasting impact. With a supportive and empowering environment, they help you create a career that not only changes lives through fun, but also brings joy and fulfilment to yours.

• Flexibility: a work week that can come in all shapes and sizes to support your lifestyle goals

• Growth: opportunities to grow and develop your skills, with pathways for further progression

• Autonomy: lead process improvement and contribute to the smooth functioning of our practices

• Fun: Regular team incentives, celebrations, and events 

• Support: Comprehensive and guided induction process to set you up for success in your role

• Benefits to help you thrive in your personal life:

  • An inclusive parental leave policy

  • An annual Vibe & Thrive allowance to support your wellness and social connection

  • Complimentary EAP program

  • Access to free workshops that will transform your life (financial, wellbeing, fitness, and more)

If you have the skills and experience to excel in this position and you are looking to join an exciting organisation within a growing industry apply now. Please note only shortlisted candidates will be contacted.