Account Coordinator – Grocery and Convenience 

Careerlink People Solutions has partnered with a leading, Adelaide based manufacturing company with representatives in 17 countries. Working in close collaboration with the Account Executive and National Sales Manager, the Account Coordinator will form a responsive team that delivers a comprehensive service delivery to all Grocery & Convenience customers. 

The successful candidate will be passionate, self-directed, and motivated, upholding the company’s reputation for delivering on the promise of quality, service, and efficiency to their customers both internal and external.

Key Responsibilities
  • Accountable for the coordination of services to nominated key accounts and the support and back up for service delivery across the Grocery & Convenience portfolio
  • Coordinate internal and external delivery of goods to all Grocery & Convenience customers, ensuring accurate and on time delivery
  • Proactively address customer concerns and requests, developing solutions that demonstrate the Detpak promise of delivering quality value and service
  • Provide high standard customer service to new and existing accounts and develop significant relationships with key customers
  • Promote the organisations products and services to customers through all interactions and telephone contact
  • Support the preparation of customer presentations and customer reporting to internal and external stakeholders
  • Coordinate internally and externally the quality control process
  • Management of Debtors / Account Reconciliation
  • Support the new product development enquiry process, including samples management, managing artwork transition, mock-ups, and concepts
  • Coordinate New Item Setup of new products
  • Collate and provide key customers with required reports when requested
  • Process customer orders for nominated key accounts accurately and in a timely manner
  • Investigate & process of credit claims
  • Act as the first point of contact for customer distribution centre enquiries
  • Effectively manage Aged Stock
  • Effectively utilise Salesforce as an execution aid and management tool across the group of customers
Skills and Experience
  • Excellent communication skills (written and verbal)
  • Ability to establish rapport through a variety of communication mediums
  • High levels of personal integrity and accountability
  • Demonstrates ability to make tough decisions
  • Proactive in approach, maintains own energy, setting the standard for others
  • Maintains own energy with the ability to energise others around common goals
  • Consistently executes and follows through
  • Ability to integrate within team focused environment
  • Ability and willingness to work both in a team as well as autonomously
  • Establish credible relationships with a variety of stakeholders
  • Highly developed computer and data management skills
  • Strong commitment to the provision of service excellence
  • Highly developed problem-solving skills
  • Ability to maintain focus while maintaining high accuracy and managing competing demands
  • Demonstrated ability for fast learning and long-term retention of information
Key Requirements
  • Proven experience in a fast-paced face to face customer service role
  • Demonstrated administration skills and abilities
  • Recognised success in relationships with key external customers and suppliers
Culture

This is an exciting opportunity for a customer focused, collaborative, energised and driven individual to excel in an organisation that promotes independence and drive to achieve outstanding results. Offering a supportive and fun working environment with long term career opportunities.

How to Apply

If you have the skills and experience to excel in this position and you are looking to join an exciting organisation within a growing industry apply now. Please note only shortlisted candidates will be contacted.

Apply For Job

We are interviewing immediately so if you feel that you meet the above criteria please send your resume or contact us at 08 8234 2144.

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